1994-Present- Success Unlimited, Westborough, Massachusetts
Owner, Office Management Consulting Firm

Consulting firm provides services to medical practices and small businesses:

• Financial Planning
• Resolving Conflicts
• Team Building
• Client Satisfaction
• Organizing and Managing Front Desk
• Setting Personal and Professional Goals
• Facilitating Staff Meetings

Selected Motivational Presentations

(designed to encourage interaction between participants, no matter the size of audience)

Yankee Dental Congress

2005 - Celebrating our Legacy, Headline Presenter: “Confrontation Skills” ; “You are the Voice of the Office”; “Communication is the Key to Success”

2002 - The Wonder Why: “Strategies for Scheduling”

2001 - The Future is Now: “Let's Talk”

1999 - Launch Into the New Millennium: “Team Building and Patient Satisfaction”

1998 - Design for a Brighter Future: “Success in Business: It's Not a Pipe Dream”

Eastern Dental Insurance Agency

2003 - “Cutting Edge Practice Management Strategies to Working Smart, not Hard!”
Massachusetts Assisted Living Facilities Association

2002 - “Success Begins with Effective Staff Communication”
Metropolitan Dental Assistant Association

2001 - “ Looking at Your Practice Through Your Patient's Eyes”
Selected Recent Seminars

Massachusetts Dental Society

2004 - “Improve Office Efficiency Through Treatment Planning and Presentation, Communications with Staff, and Scheduling”
John Zarella, D.D.S.

2003 - “Unlocking your Team's Talents, Energy and Confidence”
David S. Samuels, D.D.S.

2003 - “Let's Talk” ; “Communication is the Key to Success”

Published

2002 - Inside Assisted Living Magazine: “Eight Tips on How to Create Effective Communication With Staff and Clients”

1996–2002 - Sharon Says Quarterly Newsletter: wrote office management articles

Previous Experience

1984–1993 Peter P. Audette, D.D.S., Worcester , Massachusetts , Co-owner; Director of office management: During decade, implemented personal and professional goal setting strategies that: reduced staff turnover; created efficient tracking of financial records and appointments; and, raised overall financial success of practice by more than 300%.

Professional Training

Dental Boot Kamp, Hunt Texas
Walter Hailey and Steve Anderson, Planned Marketing Associates, Inc.

American Management Association
Keye Productivity Center , How to Take Charge of the Front Desk

National Businesswomen's Leadership Association

Rockhurst College, Continuing Education Center:
Leadership & Supervisory Skills for Women
Powerful Communication Skills for Women
Image and Communication Skills for Women

Linda L. Miles & Associates, Virginia Beach , VA

Linda Miles Leadership Conference,
Women Working with Women

Carlson Learning Company, Danbury , CT
Trainer for DiSC Personal Profile Systems

Dale Carnegie Course®
Award for highest achievement; Graduate assistant

L.D. Pankey Institute, Dental Office Management and Marketing

Massachusetts Dental Society, Team building

New England Speakers Association, Speakers conference

Toastmasters International, Inc.

The Group at Cox, Inc. by Wilson Southam
Transactional Planning Process (Professional/Personal values Clarification)
Volitional Practice: Helping People Achieve Health

Professional and Community Affiliations

Toastmasters International, member since 1996; Vice President, Membership 1998–1999

Treehouse Ministries
Chair of semi annual retreat, 1997–present
Financial Disciple, Chair of Massachusetts branch, 1999–present

United Fund, Westborough , Massachusetts

Mustard Seed program, volunteer for elderly

YWCA of Central Massachusetts
Committee on Administration Chair (during tenure, developed and organized Westborough branch of YWCA)

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